Quality of an 1172

I've had my 995 for 6 years, 50k miles.  I fix small issues every year, maintain the caulking and seals, and have had one plumbing leak.  It's a house subjected to the sun, poor highway conditions, gravel roads... it will need repair.  I signed up for that.

Imho, I am pleased with the quality and reliability.

It sounds like this unit was built at the beginning of Covid and they were short-staffed, getting ready to shut down for a while and just trying to get everything out the door.  That is no excuse, but something I could see happening at that time. If it was built prior to that, then I haven't a clue why they would have thrown it together in such a way.

Have you thought about taking it for a drive to Lancaster CA and having a visit with Lance?  I think I would do that.  Show them the problems and take the paperwork from your dealer about everything he has done for you.

We purchased an 1172 new built in Sept. 2021.  We found that some items are 2023 so we know ours was one of the last built.  I've answered what we experienced below, hope it helps.  Remember that some items are not Lance.

1)Valve for black water tank, the bottom needed to be opened

Ours leaked so we bought an additional clear valve to assure it stayed sealed.

2) front cover of the awing flew of in strong winds, still waiting for the replacement

Ours did this on the initial drive home.  Lance sent us a set and the awning folks sent us a set.  Both blamed each other. The same thing happened on our Class C we had.

3) Leaking water heater

No issues

4) Batteries

No issues and a dealer problem not Lance

Not to talk about this topic.

1) Bathroom closes shut dependent on temperature and humidity in Camper

Ours wouldn't stay shut, we were able to make an easy adjustment.

2) Shelf in cabinet is too short and fall down until I replaced it

No issues

3) Position LED lights in the back half are not working anymore

No issues

4) multiple part like the jacks and other metal pieces are starting to rust.

No issues

OUR ISSUES

Our Dometic Refrigerator stopped working twice.  We have a level inside the fridge to make sure we camp with it level. Dometic is Norcold and after a few weeks they sent the dealer in Houston the coolant part which the dealer miss wired.  We took it to a shop in Round Rock where they found it miss wired and I'm not sure what else but they corrected it and installed the fans we purchased.  Norcold told us in our hot climate we need air movement behind it.  We bought two sets of fans, one for the bottom inlet and one for the top. Our freezer set on 7 runs at -4 degrees and the fridge at 34 degrees.  The Round Rock dealer had never used the fans we purchased but will from now own.  We researched and bought them on google. They are Beech Lane and fit inside the Dometic outer doors. Anyone can install these but since it was at the shop we had them do it. The bottom fan brings air in and the top fan moves it out.  We still have the one that was installed in the TC.  Each set has two 5 1/2" ball bearing fans on it and are quiet.

We had a small seal inside above the refrigerator that came off and isn't needed.  The curved wood above the dinette wasn't nailed in and had a 1/4 inch gap.  We know ours was built in the third quarter of 2021 and worse yet, built in californication.  The government there is part of the issue.  We scheduled a tour and weren't able to go because of covid. We wonder how a beautiful state could elect so many idiots.

@Hans L posted:

4) Batteries

Can you be more specific about the type of batteries (flooded lead acid, AGM, lithium) and the issue(s)?

Thanks,    
Jim / crewzer

We bought a 2018 1172 new and we certainly had more than our fair share of problems to the extent I questioned Lance's quality assurance and wondered if there were any product managers willing to listen.  Lance and their dealer was responsive, but their time and money would have been better spent in alleviating the problems before their product left the plant. Unfortunately with Covid, and now housing costs, the RV demand has created greater problems with quality as manufacturers' greed overrides any assurances and resolutions with respect to quality improvements.  In retrospect it might have been better to buy a used RV whose problems have been resolved by the previous owner.  I know our 2018 1172 is a better today than when we purchased it.

While there are probably exceptions, most all RV manufacturers have had to deal with quality issues because of the pandemic.  Getting parts has been a problem, and many long time workers retired or found other jobs.

As a result, Lance had to replace a number of their long time workers with new people.  It’s a learning curve for the new people!  Consequently, there has been an interim where quality has been affected.  This is mostly small things and not construction items.

Hopefully all of the issues you are dealing with are easily fixable, so can enjoy using your nice camper  😎

I owned an 1172 from 2016 until recently....It was a 2016 and I bought it new.....It was well travelled, from San Diego to the Artic Circle, a few trips to the Midwest/East Coast....It was well "bounced" on the AK trip.......Very minor issues, the Carefree went down while under warranty--I found Carefree miserable to deal with....Lance stepped up and replaced it at the factory....I always found Lance to be receptive and ALWAYS answered the phone....(.Mike Williams really made a ton of money for Lance over the years by being just a good guy and receptive to issues).....No issues  at all significant that I was not able to handle myself after the warranty expired..I was more than happy with my choice....I doubt I would buy a new RV today....Maybe back to a Newmar Class A but then I hear they are having issues with QC also.....We as customers just cannot let the current state of the industry become the norm....It was not just a few years ago....If we do QC will never return.....

Lance is trash 🗑️. Shoving low quality stuff out the door then absolutely no craps given about supporting their customers.

I've been trying to get the missing parts my '22 2185 was shipped without for a year. Been working on the slide and other major issues since June. Can barely get correspondence from them.

I'm literally to get point of cold messaging random lance and rev group executives on LinkedIn to try to get this done.

Stop with the covid excuses. That's no excuse for knowingly shipping trash, and 3 years later you can't still be claiming that as an excuse for a company that clearly just doesn't care.

@Peter Blais posted:

Lance is trash 🗑️. Shoving low quality stuff out the door then absolutely no craps given about supporting their customers.

I've been trying to get the missing parts my '22 2185 was shipped without for a year. Been working on the slide and other major issues since June. Can barely get correspondence from them.

I'm literally to get point of cold messaging random lance and rev group executives on LinkedIn to try to get this done.

Stop with the covid excuses. That's no excuse for knowingly shipping trash, and 3 years later you can't still be claiming that as an excuse for a company that clearly just doesn't care.

Peter have you tried the LOA priority support.  It ususally gets answers within a reasonable amount of time and it has high visibility to LOA staff.  However, if the parts you need are actually not available, I am not sure what complaining louder will get.  Let's find out of the parts are available and see what LOA can do to help.

Lance is the best in quality. Some items that are not Lance may be an
issue.

On Sun, Feb 12, 2023, 12:50 PM Lance Owners of America <
admin@lanceowners.org> wrote: